Job Title

Bühler Group : Customer Service Engineer

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Job Description

  • Lieu de travail : Maroc| Casablanca, Maroc
  • Date d’expiration : 12 Novembre
  • Niveau de poste : Confirmé / Expérimenté
  • Secteur d’activité  : Services
  • Nombre de postes : 01

Buhler Group in Casablanca, Morocco is looking for an experienced professional to join our Customer Service Team as Customer Service Engineer. This position will be responsible to provide services to the customers during installation of the machines and its entire life cycle.

Tasks

  • Perform retrofit actions and machine repairs, inspections, maintenance, and troubleshooting.
  • Prepare and submit timesheets, service reports, delegation reports, drawings and other documents related to the assigned task.
  • Perform technical assistance, training and other after sales services of the machines.
  • Coordinate with internal and external customer technicians duringps or maintenance jobs.
  • Build and maintain collaborative relationships with customers.
  • Sharing of experience and feedback to other projects and functions.
  • Report after sales opportunities at the customer site.
  • Compliance with processes, procedures, and tools.
  • Any other related tasks assigned.

Required Qualifications

  • Bachelor’s degree in engineering or equivalent.
  • Higher technical education with further training in Customer Service is an added advantage.
  • Minimum 5 years of experience in the similar industry.
  • Fluent communication skill in English and French language.
  • Willingness to travel.

Preferred Qualifications

  • Ability to deliver good customer service on resolving issues and completing the scope of service in a timely and professional manner.
  • Problem-solving and decision-making skills.
  • Good written and oral communication skills, including the ability to interface effectively with internal and external stakeholders.
  • Proven ability to work in a matrix organization.

Benefits

  • International & successful company with sustainable prospects for the future.
  • Wide technically & modern environment with interesting challenges.
  • Professional environment with an open communication culture.
  • Exciting development and training opportunities.
  • Great & dynamic work environment.

Who we are Bühler as an employer

  • We are working to create sustainable innovations for a better world. Our aim is to transform the world’s most pressing food and mobility challenges into sustainable technologies, process solutions and business models.
  • At Bühler, you are empowered to show initiative and take responsibility. In our family-owned company, personal success goes hand in hand with shared success.
  • We foster a diverse and inclusive workplace where integrity and courage are key drivers of our success. We support your personal development because we want you to make a difference.
  • By joining Bühler, you will be helping us tackle global challenges while at the same time meeting the needs of our customers.

 

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