Job Description

Opportunity

At the Four Seasons Resort- Marrakech we are looking for stars to join our amazing property and to be a part of our dream team!

About Four Seasons Hotels and Resorts

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customised service. Currently operating 128 hotels, resorts and residences in major city centres and resort destinations in 54 countries.

About Four Seasons Resort Marrakech

Open since 2011, Four Seasons Resort Marrakech offers a vacation experience of unlimited variety, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world.  Recent awards and honors include World Travel Awards Morocco’s Leading City Hotel, Leading Hotel Suite, Leading MICE Hotel, Leading Spa Resort 2016.

Essential function of the job:

• Directs and controls the activities of the Front Desk, Housekeeping, PBX, Guest Services , Recreation ,Security and Spa.
• Manages the Department Heads in the departments named above. Ensures thorough communications and follow-up on any problems, guest or employee request or special requirements, and hotel initiatives. Interviews, and trains the staff. Conducts Performance Evaluations and disciplines staff when needed.
• Assures that standards are met, guests and employees are satisfied, and problems are promptly resolved.
• Works closely with Sales and the Director of Revenue to maximize the Hotel occupancy levels, rates and strong up-sell program.
• Coordinating the organization and administrative functions in all areas of the Rooms Division.
• Ensuring total compliance with standards of operation.
• Ensuring that staffing is maintained at an appropriate level to match business demand.
• Participating in all regular and operational meetings and in the formulation of strategic business plans.
• Resolves guest complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Closely monitoring the financial performance of all departments, in particular monitoring all Rooms expenses to ensure that they are kept in line with budget and providing solutions to improve problem areas and assisting in implementing corrective measures.
• Ability to work comprehensively with spreadsheets and budgeting packages.
• Develops relationships with return guests, group contacts and other guests in order to provide personalized service.

Qualifications and Skills:

• Five to seven years of experience in luxury hotel/resort operations management positions.
• Excellent knowledge of all aspects of Rooms Division Operations
• Strong leadership and interpersonal skills
• Excellent guest service and problem resolution skills
• Flexibility to meet the demands of a 24 hour operation
• Fluent verbal and written communication in both French and English is a must.

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