Descriptif du poste

Presentation of the company:

Call 360 is one of the leading British call centre in Morocco specialized in outsourcing, owned and managed by professionals.

The company itself is based in Brighton in the UK but also has many points all over the world : South Africa, India, The UK and Morocco : Tangier, Marrakesh and Casablanca, Agadir and Tetouan.

Our mission (What makes us different) :

Call 360 offers quality services and it is recognized by its dedication for client satisfaction. Our success is built on our highly motivated, fully trained sales/ customer service workforce. We offer intensive training about the campaigns, communication skills,…..

Our Value :

– Our HR asset is the first most important aspect of our business. Every employee plays a massive role in our company
– Weekly brainstorming meeting to improve creativity by studying all the ideas suggested trying to innovate and improve existing services or create new ones.
– Everyone is dedicated to focus on the daily challenges related to the business, the activity and the environment.

Our Vision :
« Everyone has the right to find a decent job and build a strong professional career»

Call360 Agadir is looking for an enthusiastic and experienced professional for the role IT technician – English speaker that will install and maintain computer systems and networks aiming for the highest functionality. You will also “train” users of the systems to make appropriate and safe usage of the IT infrastructure.

Responsibilities:

– Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
– Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
– Install and configure appropriate software and functions according to specifications
– Develop and maintain local networks in ways that optimize performance
– Ensure security and privacy of networks and computer systems
– Provide orientation and guidance to users on how to operate new software and computer equipment
– Organize and schedule upgrades and maintenance without deterring others from completing their work
– Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
– Maintain records/logs of repairs and fixes and maintenance schedule
– Identify computer or network equipment shortages and place orders

Profil Recherché

Requirements and skills
– Proven experience as IT Technician or relevant position
– Excellent diagnostic and problem-solving skills
– Excellent communication ability
– Outstanding organizational and time-management skills
– In depth understanding of diverse computer systems and networks
– Good knowledge of internet security and data privacy principles
– It diploma

Avantages sociaux et autres

Great work environment / fun lively atmosphere

Amplitude horaire

11:00 AM to 07:00 PM

Salaire Net + primes

POSTULER