popham design is a design and manufacturing company based in Marrakech with a boutique in Paris and distributors around the world: US, UK, Australia, Europe. We are an international and multi-lingual team. Our vision is to celebrate and help spread demand for Moroccan craft around the world. Our product range includes concrete tiles and zellige as well as luxury handmade products for the home, from lighting to furniture.

We are looking for a personable, well-organized, detail-oriented, independent person to join our team as manager of our Marrakech office. You will work with the company directors to lead and manage the team, as well as interact with our clients and suppliers.

Fluency in English and French is essential. Candidate must be adept in office computer programs: Microsoft Office, Dropbox.

Here are some of the job’s responsibilities:

· Ensure customers have an optimal experience with the company.

· Meet regularly with each staff member in the office to set priorities and confirm deliverables as well as with the commercial team in Europe and the US.

· Present weekly updates to management.

· Assist management in defining work schedules, budgets, policies and procedures.

· Maintain the appearance of the office/showroom as well as the standards and performance of office team members with a focus on training and teamwork.

· Ensure team members have current knowledge of company products, services, pricing and policies.

· Maintain good communication and working relationships with all departments of the company.

· Assess customer satisfaction levels and track trends, with a focus on continuous improvement.

· Conduct monthly communication meetings and produce minutes.

· Assist management with staff performance issues in accordance with company policies and procedures.

· Assist management in recruiting, managing, training and developing the office team.

Job Type: Full-time

Salary: From 10,000.00DH per month

Ability to commute/relocate:

• Marrakech: Reliably commute or planning to relocate before starting work (Required)

Language:

• English, French and Arabic (Required)