Job Title

PRESTIGIA : Customer service – English and Spanish

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agent3@houssnijob.com

400 Active Positions

Job Description

Description du poste

Prestigia.com is an Online Travel Agency, founded in 2005 and specialized in luxury and design hotels with the aim to offer its customers the world’s best places to stay, the best booking experience at the best price.

We are looking for a Customer Service Agent who will be responsible for handling pre and post hotel reservations inquiries through high use of emails and calls.

The Customer Service Agent will be working in different shifts, with an international team.

Mission :
As an intermediary between customers and hotels, the Customer Service Agent will be in charge of:

  • Pre and post reservation inquiries by phone and email
  • Modification, confirmation and cancellation of reservations
  • Arranging special requests
  • Complaints solving between customers and hotels
  • Providing informations, solutions and recommendations to customers on hotels search
  • Assisting customers for their booking

Skills and competences required :

  • Be experienced ideally within a Hotel/Travel environment
  • Have excellent communication skills and problem solving
  • Have excellent customer service skills
  • Have sense of responsibility
  • Be customer friendly
  • Love helping customers
  • Excellent communication skills (both written and spoken) in Spanish and in English (written and spoken)

Job Types: Full-time, Contract

Schedule:

  • Monday to Friday

Experience:

  • customer service: 1 year (Preferred)
  • Spanish speaking: 5 years (Required)

Education:

  • Bachelor’s (Preferred)

Language:

  • Spanish and English (Required)

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