• Welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment. Agents will also check out guest, prepare and explain the bill.
• Respond to a wide variety of guest requests by accurately assessing the guest needs and requests. Adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ standards.
• Check-in guest in an efficient and friendly manner, using the guest’s name whenever possible. Assure that guest is assigned to the proper room type and the correct rate is charged. Arrange for luggage to be delivered to guest room and issue correct keys to the guest.
• Check-out guest at end of stay. Ascertain guest satisfaction, collects keys, post late charges and present bill to guest. Settle bill accurately through credit card or cash transaction.

• Maintain a balanced bank assigned by the hotel. Make change, cash checks and exchange foreign currency. Reconcile all transactions at the close of each shift.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolving customer complaints; assisting customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Respond to all guest requests in an accurate and timely manner. Interaction with guest will be in person, electronic mail, chat and/or by phone.
• Utilize a variety of computer systems to check guests in and out, communicate with other services, runs daily reports…
• Accept reservations, changes and cancellations in the absence of Reservations Department Staff.

• Ability to answer guest calls and direct the guest appropriately in the absence of a Communication Operator.
• Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.
• Other duties as assigned

POSTULER