Job Title

SITEL : Bilingual Technical Support/ Back Office Agent

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400 Active Positions

Job Description

Descriptif du poste

Technical Support Specialists who would provide fast and reliable service to our merchant business partners. This role is at the front line of our merchant support experience, and you will be responsible for ensuring that any technical or operational issues our merchants have are quickly resolved. You will become a product and payments expert, viewed by our clients as a trusted partner from whom they can reliably get quick and correct information. You will work cross-functionally with Sales, Client Success, Operations, and Engineering teams to provide clients with quick solutions and build internal processes that scale.

What You’ll Do:

● Support the company’s merchant partners: E-Commerce retailers which utilize various platforms
● Work closely with engineers to resolve technical and operational issues, and provide high-touch support to merchant partners
● Effectively manage multiple customer inquiries simultaneously, with appropriate prioritization
● Build scalable support processes and engage with feedback to streamline workflows

Profil Recherché

What We Look For:

● Bachelor’s degree or equivalent experience
● Relevant industry experience (Tech, eCommerce, SaaS) and/or similar role(s), is mandatory
● Passion and drive to change consumer banking for the better
● Great writing.
● Fluency in written and oral communication (English and French) : You need to be able to clearly describe technical concepts and instructions in emails, but let your personality show and use these interactions as a chance to build relationships.

Avantages sociaux et autres

An attractive salary package (Fixed salary + performance bonus).
-Permanent contract (CDI) from the 1st day.
-100% paid training.
-Permanent and Customized support.
-An integration programme guaranteeing a successful start to the job.
-Supplementary social security cover.
-Career development (internal promotion)
-Pleasant working conditions and a lively company life.

Amplitude horaire

1 PM – 4 AM

Salaire Net + primes



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