Job Description
Descriptif du poste
Marbill Technologies (formerly ILS Company) was founded in 2017 with the ambition to empower the subscription industry with leading and innovative solutions. We are a scale-up with big ambitions to conquer the world with our products. Our environment is very dynamic, and we openly take on new challenges with a solution-oriented mindset, high energy and a strong desire to become the best in the industry. The subscription industry is young, and this is your chance to influence it at an early stage with very few limits.
We are seeking Remote customer support agents. The service must be provided fluent in English and Spanish.
Main Responsibilities
– Provide excellent customer support via chat and email.
– Assisting our customers with their queries.
– Providing a first-time resolution to customer queries.
– Using internal tools to assist and take ownership of customer queries.
– Escalating queries when necessary.
– Provide solutions to everyday customer queries with a customer-oriented approach.
– Compliance with SLA and other internal guidelines of policies relating to the business area in scope.
– Desire to help customers as best as possible and willing to contribute to the team’s success / be a team-player.
Profil Recherché
– Self-starter with the ability to positively influence team members.
– Flexible and willing to work on a 24/7 rotating shift. Specific shifts may include morning shifts, day shifts, night shifts and overnight shifts.
– Online troubleshooting technical issues relating to customers and products.
– Knows how to act fast on the customers requires
– Goal-driven with strong problem-solving skills.
– Be customer obsessed.
– Fluent level of English and Spanish,
– Experience in Customer Support would be considered an advantage
– Competence with Zendesk (or other ticketing processor systems) and live chat is preferred.
Avantages sociaux et autres
– 100% Remote
– Type of contract: Full time – Auto-entrepreneur
– Competitive salary + Extra bonus will be provided for the best performers
– Team that is always helpful
– An environment that is fun and supportive
– An informal tone and flat organization
– High-paced environment, where you can quickly go from idea to action
Amplitude horaire
3 shifts : 8AM to 4PM – 4PM to 00 – 12AM to 8AM CET time
Salaire Net + primes
7000 MAD + Performance bonus